Sales Policy

Welcome to ArtiGem! Thank you for choosing our handmade and creative products. Please read through our Sales Policy to understand the terms and conditions that apply when you make a purchase from our website https://gearaero.com.

1. Ordering Process

• Placing an Order: Browse our website and add the desired items to your cart. Once you’re ready to purchase, proceed to checkout where you can review your order, provide your shipping information, and complete your payment.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. If you do not receive this email, please check your spam folder or contact us.

2. Payment Options

We accept a variety of payment methods to make your shopping experience convenient and secure:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover
• PayPal: Fast and secure payments via your PayPal account
• Other Payment Options: Any other options will be listed at checkout.

All payments are processed securely, and your personal information is kept private.

3. Shipping & Delivery

• Processing Time: Orders are typically processed within 1-3 business days after the order is placed.
• Shipping Methods: We offer various shipping options based on your location. Shipping times and costs are calculated at checkout.
• Tracking Information: Once your order is shipped, you will receive an email with tracking details to monitor the progress of your delivery.

Note: Please ensure that the shipping address provided is accurate. ArtiGem is not responsible for lost packages due to incorrect shipping information.

4. Returns & Exchanges

Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return Policy:

• Eligibility: Items must be returned within 30 days of delivery, unused, and in their original condition.
• Process: Contact our customer service at info@gearaero.com with your order number and reason for the return.
• Refunds: Once your return is received and inspected, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.

Please refer to our full Return Policy for more details.

5. Cancellations & Modifications

• Order Cancellation: If you wish to cancel your order, please contact us as soon as possible at info@gearaero.com. We will do our best to cancel the order before it is processed for shipment.
• Order Changes: If you need to make any modifications to your order (such as changing the shipping address or items), please contact us promptly. Changes can only be made before the order is shipped.

6. Product Availability & Pricing

• Product Availability: All products are subject to availability. We strive to keep our inventory updated, but in rare cases, an item may become unavailable after you place your order. If this happens, we will notify you and provide alternative options or a refund.
• Pricing: Prices listed on our website are in USD and are subject to change without notice. The final price of your order will be displayed at checkout, inclusive of any applicable taxes or fees.

7. Damaged or Defective Items

We take great care in packaging our products, but if you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or provide a refund, depending on your preference.

8. Customer Support

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. Feel free to reach out to us via:

📍 Address: 2465 Trymore Road, Owatonna, Minnesota, United States
📞 Phone: 507-785-8244
📧 Email: info@gearaero.com

Thank you for choosing ArtiGem – where every handmade product tells a story, and every purchase brings a touch of creativity into your life.